Furniture Retail
Customer Pick-Up Down to 6 Minutes 25 Seconds
Homemakers Furniture runs Infios WMS with E2. The average customer pick-up fell from 10 minutes to a record 6 minutes 25 seconds, and misloads have virtually been eliminated.
All in all it has been a great pleasure to work with the E2 team… They have shown dedication and sincere commitment to helping us run our business and I don’t think we would be where we are today without that.Doug Klosterman, Warehouse Manager, Homemakers
Half the Business Leaves Through the Pick-Up Dock
Homemakers Furniture is a family-operated furniture, mattress and home accessories retailer in Urbandale, Iowa, serving customers since 1974. Roughly half of its business is customer pick-up, so every minute at the dock is a customer waiting in the lot.
Homemakers wanted shorter waits, fewer misloads, better inventory visibility and a warehouse management system it could keep adapting as the operation changed.
Infios WMS, Shaped Around the Pick-Up Dock
E2 implemented Infios WMS for Homemakers and has kept building on it since. At the dock, customers verify their order with Sign-On-Glass, a customer verification application within Infios, and added scans in the loading process confirm the right pieces go in the right vehicle.
Erik Schindeldecker, Project Manager
Communicated requirements clearly and prepared the Homemakers team for each phase of the implementation.
Brenda Wagner, Solutions Architect
Designed the custom processes behind Homemakers’ day-to-day operation.
Scott Lothert, Solutions Architect
Configured Infios WMS around Homemakers’ workflows and operating goals.
Tyler Rygg, Solutions Consultant
Supported the team during and outside business hours, keeping disruption to a minimum through the transition.
“There are numerous customizations we have requested from E2 Solutions to the Infios WMS… that have increased our productivity as well as our accuracy. We are also constantly changing and striving to improve our operations and, with E2 helping us, we continue to talk through ideas and put them into production.”
Doug Klosterman, Warehouse Manager, HomemakersShorter Waits, Fewer Misloads, Inventory They Can Trust
| Measure | Before | With Infios WMS and E2 |
|---|---|---|
| Average customer pick-up | 10 minutes | 6 minutes 25 seconds |
| Misloads at pick-up | Occasional | Virtually eliminated |
| Lost inventory | — | 14 pieces out of 80,000 to 100,000 |
“Infios WMS has reduced the wait-time for our customer pick-ups from 10 minutes on average to an all-time record of 6 minutes and 25 seconds on average. That is the time from when a customer arrives to pickup their order to when they are driving away with their purchase loaded to their vehicle. Industry standard is an average of 15 minutes. We’re proud to report that since the introduction of Infios we have cut our customer wait-time to less than half that of our competitors.”
Doug Klosterman, Warehouse Manager, Homemakers“The accuracy in our customer pick-ups area, which accounts for roughly 50% of our business, has been greatly improved. With the addition of using Sign-On-Glass, a customer verification application within Infios, and some added scans to our loading process, misloads have virtually been eliminated.”
Doug Klosterman, Warehouse Manager, Homemakers“Our inventory accuracy is the best it has ever been. We have roughly 80,000 to 100,000 pieces of furniture at any given time and, at last check, we only had 14 that were considered LOST.”
Doug Klosterman, Warehouse Manager, Homemakers- 6 minutes 25 seconds average customer pick-up, down from 10
- Misloads virtually eliminated with Sign-On-Glass and added loading scans
- 14 pieces lost out of 80,000 to 100,000 in stock
- Ongoing customizations that raise productivity and accuracy
About Homemakers
- Founded
- 1974
- Headquarters
- Urbandale, Iowa
- Sells
- Furniture, mattresses and home accessories
- Customer pick-up
- About half of the business
- WMS
- Infios WMS
- E2’s work
- Implementation, custom processes and ongoing support
Why It Worked
“When in need of support, E2 has stepped up so we can get major issues resolved in a timely manner.”
Doug Klosterman, Warehouse Manager, Homemakers
E2 implemented the system and has supported it since, and Homemakers keeps bringing new ideas that E2 builds into production.
Let's Talk About Your Warehouse
If customers or trucks are waiting on your dock, we will show you where the minutes go and what Infios WMS can do about it.