Base
Monitoring and day-to-day administration to keep your system running smoothly.
- Application monitoring for errors and warnings
- System administration, such as users and devices
- K1 report development
BetterCare Managed Support for Infios WMS
Monthly support packages for Infios Warehouse Advantage. Certified consultants monitor, maintain and improve your system, so your team can focus on the warehouse.
Three Packages
Each package is a set number of hours every month. Pick the level of help you need.
Plus
Hands-on help with the issues that affect your operation.
- Everything in Base
- Daily operations alerts, such as low stock or replenishment delays
- Database monitoring and tuning
- Issue correction
- Second-level support for non-critical issues
Premium
Ongoing improvement, with time for changes and process design.
- Everything in Plus
- Annual two-day on-site assessment
- Application changes
- Project management and solution design
Why BetterCare
Every BetterCare consultant holds an Infios Professional Certification, and many have more than a decade of experience.
Problems Caught Early
We watch for errors and warnings and deal with them before they reach the floor.
Everyday Issues, Handled
On Plus and Premium, our team fixes non-critical issues directly, so small problems get resolved quickly.
Expert Help, One Call Away
Our team includes experts in Infios WMS, LMS, YMS and the Advantage platform.
Your Team Stays on Operations
We handle administration, reports and tuning so your people can run the warehouse.
A Predictable Monthly Cost
One monthly package you can plan around, instead of unplanned invoices.
Room to Grow
Move to a different package or add hours as your operation changes.
How It Works
Business-Hours Coverage
8 a.m. to 5 p.m. Central. Need coverage outside those hours? We can set that up.
Critical Issues Go to Infios
Our second-level support covers non-critical issues. Critical issues should be raised directly with Infios.
Extra Hours When You Need Them
Busy month? Add hours in blocks of ten, or move up a package if it keeps happening.
Let's Talk About Your Warehouse
Bring us your bottlenecks, your peak season, and the workarounds your team has built up. We will show you what it takes to fix them.